Refund Policy
Last updated: July 7, 2026
This Refund Policy applies to purchases of credit packs for Buldos. It forms part of our Terms of Service. Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection legislation — Canadian (federal or provincial) or United States (federal or state).
1. Credit packs — general
Credit packs are prepaid. Credits have no cash value, are non-transferable, and do not expire. Pack and subscription prices are shown at checkout; applicable taxes may be added.
Unlimited subscription: you may cancel at any time, effective at the end of the current billing period; the current period is not refunded pro-rata except where required by law or in cases of verified billing error.
2. Unused packs — 14-day refund
If NO credit from a purchased pack has been consumed, you may request a full refund of that pack within 14 days of purchase. The refund is issued to the original payment method.
3. Used packs — no refund
Once any credit from a pack has been consumed (including by a successful document export), the pack is non-refundable. At our sole discretion we may offer a goodwill pro-rata refund of unused credits; such an offer in one case does not create an obligation in another.
Where a partially used pack is refunded (including via payment-provider dispute resolution), the refunded credits are deducted from your balance; a negative balance suspends paid features until restored.
4. What is never refundable
Completed exports and other consumed credits; dissatisfaction with estimate results where the Service functioned as described (see Terms, Section 3 — estimates are calculation aids based on your inputs and carry no accuracy guarantee); the free tier (no payment is made); credits forfeited due to account termination for breach of the Terms.
5. Billing errors and duplicates
Verified duplicate charges and billing errors on our side are refunded in full, promptly and regardless of the timeframes above. Contact us with the Stripe receipt number.
6. Chargebacks
Please contact us before initiating a chargeback — most issues are resolved within 2 business days. We respond to chargebacks with transaction and usage evidence. Accounts with an unresolved chargeback may be suspended, and remaining credits frozen, until the dispute is resolved.
7. How to request a refund
E-mail support@buldos.com from your account e-mail with the Stripe receipt number and the reason for the request. We respond within 5 business days. Approved refunds are processed to the original payment method; banks typically post them within 5–10 business days.
8. Changes
We may update this Policy prospectively; the version in effect at the time of your purchase applies to that purchase.